diff --git a/app/assets/javascripts/discourse/app/services/presence.js b/app/assets/javascripts/discourse/app/services/presence.js
index 07569c08ce8..d0394aef89c 100644
--- a/app/assets/javascripts/discourse/app/services/presence.js
+++ b/app/assets/javascripts/discourse/app/services/presence.js
@@ -108,7 +108,7 @@ class PresenceChannel extends EmberObject {
     if (!this.subscribed) {
       return;
     }
-    return this._presenceState.users;
+    return this._presenceState?.users;
   }
 
   @computed("_presenceState.count", "subscribed")
@@ -116,7 +116,7 @@ class PresenceChannel extends EmberObject {
     if (!this.subscribed) {
       return;
     }
-    return this._presenceState.count;
+    return this._presenceState?.count;
   }
 
   @computed("_presenceState.count", "subscribed")
@@ -124,7 +124,7 @@ class PresenceChannel extends EmberObject {
     if (!this.subscribed) {
       return;
     }
-    return this._presenceState.countOnly;
+    return this._presenceState?.countOnly;
   }
 }