diff --git a/app/models/trust_level3_requirements.rb b/app/models/trust_level3_requirements.rb
index 3092259aaf1..d40283dbf86 100644
--- a/app/models/trust_level3_requirements.rb
+++ b/app/models/trust_level3_requirements.rb
@@ -104,18 +104,33 @@ class TrustLevel3Requirements
   def penalty_counts
     args = {
       user_id: @user.id,
+      system_user_id: Discourse.system_user.id,
       silence_user: UserHistory.actions[:silence_user],
+      unsilence_user: UserHistory.actions[:unsilence_user],
       suspend_user: UserHistory.actions[:suspend_user],
+      unsuspend_user: UserHistory.actions[:unsuspend_user],
       since: FORGIVENESS_PERIOD.ago
     }
 
     sql = <<~SQL
       SELECT
-        SUM(CASE WHEN action = :silence_user THEN 1 ELSE 0 END) AS silence_count,
-        SUM(CASE WHEN action = :suspend_user THEN 1 ELSE 0 END) AS suspend_count
+      SUM(
+          CASE
+            WHEN action = :silence_user THEN 1
+            WHEN action = :unsilence_user AND acting_user_id != :system_user_id THEN -1
+            ELSE 0
+          END
+        ) AS silence_count,
+        SUM(
+          CASE
+            WHEN action = :suspend_user THEN 1
+            WHEN action = :unsuspend_user AND acting_user_id != :system_user_id THEN -1
+            ELSE 0
+          END
+        ) AS suspend_count
       FROM user_histories AS uh
       WHERE uh.target_user_id = :user_id
-        AND uh.action IN (:silence_user, :suspend_user)
+        AND uh.action IN (:silence_user, :suspend_user, :unsilence_user, :unsuspend_user)
         AND uh.created_at > :since
     SQL
 
diff --git a/spec/models/trust_level3_requirements_spec.rb b/spec/models/trust_level3_requirements_spec.rb
index bf48291c396..ede04a1c7b2 100644
--- a/spec/models/trust_level3_requirements_spec.rb
+++ b/spec/models/trust_level3_requirements_spec.rb
@@ -31,6 +31,17 @@ describe TrustLevel3Requirements do
         expect(tl3_requirements.penalty_counts.silenced).to eq(1)
         expect(tl3_requirements.penalty_counts.total).to eq(1)
         UserSilencer.new(user, moderator).unsilence
+        expect(tl3_requirements.penalty_counts.silenced).to eq(0)
+        expect(tl3_requirements.penalty_counts.total).to eq(0)
+      end
+
+      it "ignores system user unsilences" do
+        expect(tl3_requirements.penalty_counts.silenced).to eq(0)
+        expect(tl3_requirements.penalty_counts.total).to eq(0)
+        UserSilencer.new(user, moderator).silence
+        expect(tl3_requirements.penalty_counts.silenced).to eq(1)
+        expect(tl3_requirements.penalty_counts.total).to eq(1)
+        UserSilencer.new(user, Discourse.system_user).unsilence
         expect(tl3_requirements.penalty_counts.silenced).to eq(1)
         expect(tl3_requirements.penalty_counts.total).to eq(1)
       end
@@ -43,6 +54,7 @@ describe TrustLevel3Requirements do
 
         UserHistory.create!(
           target_user_id: user.id,
+          acting_user_id: moderator.id,
           action: UserHistory.actions[:suspend_user]
         )
 
@@ -51,6 +63,32 @@ describe TrustLevel3Requirements do
 
         UserHistory.create!(
           target_user_id: user.id,
+          acting_user_id: moderator.id,
+          action: UserHistory.actions[:unsuspend_user]
+        )
+
+        expect(tl3_requirements.penalty_counts.suspended).to eq(0)
+        expect(tl3_requirements.penalty_counts.total).to eq(0)
+      end
+
+      it "ignores system user un-suspend" do
+        user.save!
+
+        expect(tl3_requirements.penalty_counts.suspended).to eq(0)
+        expect(tl3_requirements.penalty_counts.total).to eq(0)
+
+        UserHistory.create!(
+          target_user_id: user.id,
+          acting_user_id: Discourse.system_user.id,
+          action: UserHistory.actions[:suspend_user]
+        )
+
+        expect(tl3_requirements.penalty_counts.suspended).to eq(1)
+        expect(tl3_requirements.penalty_counts.total).to eq(1)
+
+        UserHistory.create!(
+          target_user_id: user.id,
+          acting_user_id: Discourse.system_user.id,
           action: UserHistory.actions[:unsuspend_user]
         )