# frozen_string_literal: true # Zendesk importer # # This one uses their API. require 'reverse_markdown' require_relative 'base' require_relative 'base/generic_database' # Call it like this: # RAILS_ENV=production bundle exec ruby script/import_scripts/zendesk_api.rb SOURCE_URL DIRNAME AUTH_EMAIL AUTH_TOKEN class ImportScripts::ZendeskApi < ImportScripts::Base BATCH_SIZE = 1000 def initialize(source_url, path, auth_email, auth_token) super() @source_url = source_url @path = path @auth_email = auth_email @auth_token = auth_token @db = ImportScripts::GenericDatabase.new(@path, batch_size: BATCH_SIZE, recreate: true) end def execute fetch_from_api import_categories import_users import_topics import_posts import_likes end def fetch_from_api fetch_categories fetch_topics fetch_posts fetch_users @db.sort_posts_by_created_at end def fetch_categories puts '', 'fetching categories...' get_from_api('/api/v2/community/topics.json', 'topics', show_status: true) do |row| @db.insert_category( id: row['id'], name: row['name'], description: row['description'], position: row['position'], url: row['html_url'] ) end end def fetch_topics puts '', 'fetching topics...' get_from_api('/api/v2/community/posts.json', 'posts', show_status: true) do |row| if row['vote_count'] > 0 like_user_ids = fetch_likes("/api/v2/community/posts/#{row['id']}/votes.json") end @db.insert_topic( id: row['id'], title: row['title'], raw: row['details'], category_id: row['topic_id'], closed: row['closed'], user_id: row['author_id'], created_at: row['created_at'], url: row['html_url'], like_user_ids: like_user_ids ) end end def fetch_posts puts '', 'fetching posts...' current_count = 0 total_count = @db.count_topics start_time = Time.now last_id = '' batches do |offset| rows, last_id = @db.fetch_topics(last_id) break if rows.empty? rows.each do |topic_row| get_from_api("/api/v2/community/posts/#{topic_row['id']}/comments.json", 'comments') do |row| if row['vote_count'] > 0 like_user_ids = fetch_likes("/api/v2/community/posts/#{topic_row['id']}/comments/#{row['id']}/votes.json") end @db.insert_post( id: row['id'], raw: row['body'], topic_id: topic_row['id'], user_id: row['author_id'], created_at: row['created_at'], url: row['html_url'], like_user_ids: like_user_ids ) end current_count += 1 print_status(current_count, total_count, start_time) end end end def fetch_users puts '', 'fetching users...' user_ids = @db.execute_sql(<<~SQL).map { |row| row['user_id'] } SELECT user_id FROM topic UNION SELECT user_id FROM post UNION SELECT user_id FROM like SQL current_count = 0 total_count = user_ids.size start_time = Time.now while !user_ids.empty? get_from_api("/api/v2/users/show_many.json?ids=#{user_ids.shift(50).join(',')}", 'users') do |row| @db.insert_user( id: row['id'], email: row['email'], name: row['name'], created_at: row['created_at'], last_seen_at: row['last_login_at'], active: row['active'], avatar_path: row['photo'].present? ? row['photo']['content_url'] : nil ) current_count += 1 print_status(current_count, total_count, start_time) end end end def fetch_likes(url) user_ids = [] get_from_api(url, 'votes') do |row| if row['id'].present? && row['value'] == 1 user_ids << row['user_id'] end end user_ids end def import_categories puts "", "creating categories" rows = @db.fetch_categories create_categories(rows) do |row| { id: row['id'], name: row['name'], description: row['description'], position: row['position'], post_create_action: proc do |category| url = remove_domain(row['url']) Permalink.create(url: url, category_id: category.id) unless permalink_exists?(url) end } end end def import_users puts "", "creating users" total_count = @db.count_users last_id = '' batches do |offset| rows, last_id = @db.fetch_users(last_id) break if rows.empty? next if all_records_exist?(:users, rows.map { |row| row['id'] }) create_users(rows, total: total_count, offset: offset) do |row| { id: row['id'], email: row['email'], name: row['name'], created_at: row['created_at'], last_seen_at: row['last_seen_at'], active: row['active'] == 1, post_create_action: proc do |user| if row['avatar_path'].present? UserAvatar.import_url_for_user(row['avatar_path'], user) rescue nil end end } end end end def import_topics puts "", "creating topics" total_count = @db.count_topics last_id = '' batches do |offset| rows, last_id = @db.fetch_topics(last_id) break if rows.empty? next if all_records_exist?(:posts, rows.map { |row| import_topic_id(row['id']) }) create_posts(rows, total: total_count, offset: offset) do |row| { id: import_topic_id(row['id']), title: row['title'].present? ? row['title'].strip[0...255] : "Topic title missing", raw: normalize_raw(row['raw']), category: category_id_from_imported_category_id(row['category_id']), user_id: user_id_from_imported_user_id(row['user_id']) || Discourse.system_user.id, created_at: row['created_at'], closed: row['closed'] == 1, post_create_action: proc do |post| url = remove_domain(row['url']) Permalink.create(url: url, topic_id: post.topic.id) unless permalink_exists?(url) end } end end end def import_topic_id(topic_id) "T#{topic_id}" end def import_posts puts "", "creating posts" total_count = @db.count_posts last_row_id = 0 batches do |offset| rows, last_row_id = @db.fetch_sorted_posts(last_row_id) break if rows.empty? create_posts(rows, total: total_count, offset: offset) do |row| topic = topic_lookup_from_imported_post_id(import_topic_id(row['topic_id'])) if topic.nil? p "MISSING TOPIC #{row['topic_id']}" p row next end { id: row['id'], raw: normalize_raw(row['raw']), user_id: user_id_from_imported_user_id(row['user_id']) || Discourse.system_user.id, topic_id: topic[:topic_id], created_at: row['created_at'], post_create_action: proc do |post| url = remove_domain(row['url']) Permalink.create(url: url, post_id: post.id) unless permalink_exists?(url) end } end end end def import_likes puts "", "importing likes..." start_time = Time.now current_count = 0 total_count = @db.count_likes last_row_id = 0 batches do |offset| rows, last_row_id = @db.fetch_likes(last_row_id) break if rows.empty? rows.each do |row| import_id = row['topic_id'] ? import_topic_id(row['topic_id']) : row['post_id'] post = Post.find_by(id: post_id_from_imported_post_id(import_id)) if import_id user = User.find_by(id: user_id_from_imported_user_id(row['user_id'])) if post && user begin PostActionCreator.like(user, post) if user && post rescue => e puts "error acting on post #{e}" end else puts "Skipping Like from #{row['user_id']} on topic #{row['topic_id']} / post #{row['post_id']}" end current_count += 1 print_status(current_count, total_count, start_time) end end end def normalize_raw(raw) raw = raw.gsub('\n', '') raw = ReverseMarkdown.convert(raw) raw end def remove_domain(url) url.sub(@source_url, "") end def permalink_exists?(url) Permalink.find_by(url: url) end def connection @_connection ||= begin connect_uri = URI.parse(@source_url) http = Net::HTTP.new(connect_uri.host, connect_uri.port) http.open_timeout = 30 http.read_timeout = 30 http.use_ssl = connect_uri.scheme == "https" http end end def authorization @_authorization ||= begin auth_str = "#{@auth_email}/token:#{@auth_token}" "Basic #{Base64.strict_encode64(auth_str)}" end end def get_from_api(path, array_name, show_status: false) url = "#{@source_url}#{path}" start_time = Time.now while url get = Net::HTTP::Get.new(url) get['User-Agent'] = 'Discourse Zendesk Importer' get['Authorization'] = authorization retry_count = 0 begin while retry_count < 5 begin response = connection.request(get) puts("Retry successful!") if retry_count > 0 break rescue => e puts "Request failed #{url}. Waiting and will retry. #{e.class.name} #{e.message}" sleep(20) retry_count += 1 end end end json = JSON.parse(response.body) json[array_name].each do |row| yield row end url = json['next_page'] if show_status if json['page'] && json['page_count'] print_status(json['page'], json['page_count'], start_time) else print '.' end end end end end unless ARGV.length == 4 && Dir.exist?(ARGV[1]) puts "", "Usage:", "", "bundle exec ruby script/import_scripts/zendesk_api.rb SOURCE_URL DIRNAME AUTH_EMAIL AUTH_TOKEN", "" exit 1 end ImportScripts::ZendeskApi.new(ARGV[0], ARGV[1], ARGV[2], ARGV[3]).perform