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This PR enhances the LLM triage automation with several important improvements: - Add ability to use AI personas for automated replies instead of canned replies - Add support for whisper responses - Refactor LLM persona reply functionality into a reusable method - Add new settings to configure response behavior in automations - Improve error handling and logging - Fix handling of personal messages in the triage flow - Add comprehensive test coverage for new features - Make personas configurable with more flexible requirements This allows for more dynamic and context-aware responses in automated workflows, with better control over visibility and attribution.