[[monitoring-troubleshooting]]
== Troubleshooting monitoring
++++
<titleabbrev>Troubleshooting</titleabbrev>
++++

Use the information in this section to troubleshoot common problems and find
answers for frequently asked questions. See also
{logstash-ref}/monitoring-troubleshooting.html[Troubleshooting monitoring in {ls}].

For issues that you cannot fix yourself … we’re here to help.
If you are an existing Elastic customer with a support contract, please create
a ticket in the
https://support.elastic.co/customers/s/login/[Elastic Support portal].
Or post in the https://discuss.elastic.co/[Elastic forum].

*Symptoms*:
There is no information about your cluster on the *Stack Monitoring* page in
{kib}.

*Resolution*:
Check whether the appropriate indices exist on the monitoring cluster. For
example, use the <<cat-indices,cat indices>> command to verify that
there is a `.monitoring-kibana*` index for your {kib} monitoring data and a
`.monitoring-es*` index for your {es} monitoring data. If you are collecting
monitoring data by using {metricbeat} the indices have `-mb` in their names. If
the indices do not exist, review your configuration. For example, see
<<monitoring-production>>.