retrieve_entity_info($_REQUEST['record'],"HelpDesk"); $focus->name=$focus->column_fields['ticket_title']; } if(isset($_REQUEST['isDuplicate']) && $_REQUEST['isDuplicate'] == 'true') { $focus->id = ""; } //Added code for Error display in sending mail to assigned to user when ticket is created or updated. if($_REQUEST['mail_error'] != '') { require_once("modules/Emails/mail.php"); $ticket_owner = getUserFullName($focus->column_fields['assigned_user_id']); $error_msg = strip_tags(parseEmailErrorString($_REQUEST['mail_error'])); $error_msg = $app_strings['LBL_MAIL_NOT_SENT_TO_USER']. ' ' . $ticket_owner. '. ' .$app_strings['LBL_PLS_CHECK_EMAIL_N_SERVER']; echo $mod_strings['LBL_MAIL_SEND_STATUS'].' '.$error_msg.''; } global $app_strings; global $mod_strings; global $currentModule, $singlepane_view; global $theme; $theme_path="themes/".$theme."/"; $image_path=$theme_path."images/"; $smarty = new vtigerCRM_Smarty; $smarty->assign("MOD", $mod_strings); $smarty->assign("APP", $app_strings); $focus->id = $_REQUEST['record']; if (isset($focus->name)) $smarty->assign("NAME", $focus->name); else $smarty->assign("NAME", ""); $smarty->assign("BLOCKS", getBlocks($currentModule,"detail_view",'',$focus->column_fields)); $smarty->assign("TICKETID", vtlib_purify($_REQUEST['record'])); $smarty->assign("CUSTOMFIELD", $cust_fld); $smarty->assign("SINGLE_MOD", 'HelpDesk'); $category = getParentTab(); $smarty->assign("CATEGORY",$category); $smarty->assign("UPDATEINFO",updateInfo($_REQUEST['record'])); if(isPermitted("HelpDesk","EditView",$_REQUEST['record']) == 'yes') $smarty->assign("EDIT_DUPLICATE","permitted"); if(isPermitted("HelpDesk","Delete",$_REQUEST['record']) == 'yes') $smarty->assign("DELETE","permitted"); //Added button for Convert the ticket to FAQ if(isPermitted("Faq","EditView",'') == 'yes') $smarty->assign("CONVERTASFAQ","permitted"); $smarty->assign("THEME", $theme); $smarty->assign("IMAGE_PATH", $image_path); $smarty->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']); // Module Sequence Numbering $mod_seq_field = getModuleSequenceField($currentModule); if ($mod_seq_field != null) { $mod_seq_id = $focus->column_fields[$mod_seq_field['name']]; } else { $mod_seq_id = $focus->id; } $smarty->assign('MOD_SEQ_ID', $mod_seq_id); // END $smarty->assign("ID", vtlib_purify($_REQUEST['record'])); if(isPermitted("HelpDesk","Merge",'') == 'yes') { global $current_user; require("user_privileges/user_privileges_".$current_user->id.".php"); require_once('include/utils/UserInfoUtil.php'); $wordTemplateResult = fetchWordTemplateList("HelpDesk"); $tempCount = $adb->num_rows($wordTemplateResult); $tempVal = $adb->fetch_array($wordTemplateResult); for($templateCount=0;$templateCount<$tempCount;$templateCount++) { $optionString[$tempVal["templateid"]]=$tempVal["filename"]; $tempVal = $adb->fetch_array($wordTemplateResult); } if($is_admin) $smarty->assign("MERGEBUTTON","permitted"); elseif($tempCount >0) $smarty->assign("MERGEBUTTON","permitted"); $smarty->assign("TEMPLATECOUNT",$tempCount); $smarty->assign("WORDTEMPLATEOPTIONS",$app_strings['LBL_SELECT_TEMPLATE_TO_MAIL_MERGE']); $smarty->assign("TOPTIONS",$optionString); } $check_button = Button_Check($module); $smarty->assign("CHECK", $check_button); $tabid = getTabid("HelpDesk"); $validationData = getDBValidationData($focus->tab_name,$tabid); $data = split_validationdataArray($validationData); $smarty->assign("VALIDATION_DATA_FIELDNAME",$data['fieldname']); $smarty->assign("VALIDATION_DATA_FIELDDATATYPE",$data['datatype']); $smarty->assign("VALIDATION_DATA_FIELDLABEL",$data['fieldlabel']); //Added to display the ticket comments information $smarty->assign("COMMENT_BLOCK",$focus->getCommentInformation($_REQUEST['record'])); $smarty->assign("MODULE",$currentModule); $smarty->assign("EDIT_PERMISSION",isPermitted($currentModule,'EditView',$_REQUEST['record'])); $smarty->assign("IS_REL_LIST",isPresentRelatedLists($currentModule)); $smarty->assign("TODO_PERMISSION",CheckFieldPermission('parent_id','Calendar')); $smarty->assign("EVENT_PERMISSION",CheckFieldPermission('parent_id','Events')); if($singlepane_view == 'true') { $related_array = getRelatedLists($currentModule,$focus); $smarty->assign("RELATEDLISTS", $related_array); require_once('include/ListView/RelatedListViewSession.php'); if(!empty($_REQUEST['selected_header']) && !empty($_REQUEST['relation_id'])) { RelatedListViewSession::addRelatedModuleToSession(vtlib_purify($_REQUEST['relation_id']), vtlib_purify($_REQUEST['selected_header'])); } $open_related_modules = RelatedListViewSession::getRelatedModulesFromSession(); $smarty->assign("SELECTEDHEADERS", $open_related_modules); } if(PerformancePrefs::getBoolean('DETAILVIEW_RECORD_NAVIGATION', true) && isset($_SESSION[$currentModule.'_listquery'])){ $recordNavigationInfo = ListViewSession::getListViewNavigation($focus->id); VT_detailViewNavigation($smarty,$recordNavigationInfo,$focus->id); } $smarty->assign("SinglePane_View", $singlepane_view); // Record Change Notification $focus->markAsViewed($current_user->id); // END // Gather the custom link information to display include_once('vtlib/Vtiger/Link.php'); $customlink_params = Array('MODULE'=>$currentModule, 'RECORD'=>$focus->id, 'ACTION'=>vtlib_purify($_REQUEST['action'])); $smarty->assign('CUSTOM_LINKS', Vtiger_Link::getAllByType(getTabid($currentModule), Array('DETAILVIEWBASIC','DETAILVIEW','DETAILVIEWWIDGET'), $customlink_params)); // END $smarty->assign('DETAILVIEW_AJAX_EDIT', PerformancePrefs::getBoolean('DETAILVIEW_AJAX_EDIT', true)); $smarty->display("DetailView.tpl"); ?>