'Trouble Tickets', 'LBL_GROUP' => 'Group', 'LBL_ACCOUNT_NAME' => 'Organisation Name', 'LBL_CONTACT_NAME' => 'Contact Name', 'LBL_SUBJECT' => 'Subject: ', 'LBL_NEW_FORM_TITLE' => 'New Ticket', 'LBL_DESCRIPTION' => 'Description', 'NTC_DELETE_CONFIRMATION' => 'Are you sure you want to delete this record?', 'LBL_CUSTOM_FIELD_SETTINGS' => 'Custom Field Settings:', 'LBL_PICKLIST_FIELD_SETTINGS' => 'Picklist Field Settings:', 'Leads' => 'Lead', 'Accounts' => 'Organisation', 'Contacts' => 'Contact', 'Opportunities' => 'Opportunity', 'LBL_CUSTOM_INFORMATION' => 'Custom Information', 'LBL_DESCRIPTION_INFORMATION' => 'Description Information', 'LBL_ACCOUNT' => 'Organisation', 'LBL_OPPURTUNITY' => 'Oppurtunity', 'LBL_PRODUCT' => 'Product', 'LBL_COLON' => ':', 'LBL_TICKET' => 'Ticket', 'LBL_CONTACT' => 'Contact', 'LBL_STATUS' => 'Status', 'LBL_ASSIGNED_TO' => 'Assigned To', 'LBL_FAQ' => 'FAQ', 'LBL_VIEW_FAQS' => 'View FAQs', 'LBL_ADD_FAQS' => 'Add FAQs', 'LBL_FAQ_CATEGORIES' => 'FAQ Categories', 'LBL_PRIORITY' => 'Priority', 'LBL_CATEGORY' => 'Category', 'LBL_ANSWER' => 'Answer', 'LBL_COMMENTS' => 'COMMENTS', 'LBL_AUTHOR' => 'Author', 'LBL_QUESTION' => 'Question', 'LBL_ATTACHMENTS' => 'Attachments', 'LBL_NEW_ATTACHMENT' => 'New Attachment', 'LBL_SEND_MAIL' => 'Send Mail', 'LBL_CREATED_DATE' => 'Created Date', 'LBL_IS' => 'is', 'LBL_IS_NOT' => 'is not', 'LBL_IS_BEFORE' => 'is before', 'LBL_IS_AFTER' => 'is after', 'LBL_STATISTICS' => 'Statistics', 'LBL_TICKET_ID' => 'Ticket Id', 'LBL_MY_TICKETS' => 'My Tickets', 'LBL_MY_FAQ' => 'My FAQs', 'LBL_ESTIMATED_FINISHING_TIME' => 'Estimated Finishing Time', 'LBL_SELECT_TICKET' => 'Select Ticket', 'LBL_CHANGE_OWNER' => 'Change Owner', 'LBL_CHANGE_STATUS' => 'Change Status', 'LBL_TICKET_TITLE' => 'Title', 'LBL_TICKET_DESCRIPTION' => 'Description', 'LBL_TICKET_CATEGORY' => 'Category', 'LBL_TICKET_PRIORITY' => 'Priority', 'LBL_NEW_TICKET' => 'New Ticket', 'LBL_TICKET_INFORMATION' => 'Ticket Information', 'LBL_LIST_FORM_TITLE' => 'Tickets List', 'LBL_SEARCH_FORM_TITLE' => 'Ticket Search', 'LBL_CHOOSE_A_VIEW' => 'Choose a View...', 'LBL_ALL' => 'All', 'LBL_LOW' => 'Low', 'LBL_MEDIUM' => 'Medium', 'LBL_HIGH' => 'High', 'LBL_CRITICAL' => 'Critical', 'Assigned To' => 'Assigned To', 'Contact Name' => 'Contact Name', 'Priority' => 'Priority', 'Status' => 'Status', 'Category' => 'Category', 'Update History' => 'Update History', 'Created Time' => 'Created Time', 'Modified Time' => 'Modified Time', 'Title' => 'Title', 'Description' => 'Description', 'LBL_TICKET_CUMULATIVE_STATISTICS' => 'Ticket Cumulative Statistics:', 'LBL_CASE_TOPIC' => 'Case Topic', 'LBL_OPEN' => 'Open', 'LBL_CLOSED' => 'Closed', 'LBL_TOTAL' => 'Total', 'LBL_TICKET_HISTORY' => 'Ticket History', 'LBL_CATEGORIES' => 'Categories', 'LBL_PRIORITIES' => 'Priorities', 'LBL_SUPPORTERS' => 'Supporters', 'LBL_TICKET_RESOLUTION' => 'Solution Information', 'Solution' => 'Solution', 'Add Comment' => 'Add Comment', 'LBL_ADD_COMMENT' => 'Add Comment', 'Ticket ID' => 'Ticket ID', 'Subject' => 'Subject', 'Severity' => 'Severity', 'Product Name' => 'Product Name', 'Related To' => 'Related To', 'LBL_MORE' => 'More', 'LBL_TICKETS' => 'Tickets', 'LBL_CUMULATIVE_STATISTICS' => 'Cumulative Statistics', 'LBL_CONVERT_AS_FAQ_BUTTON_TITLE' => 'Convert As FAQ', 'LBL_CONVERT_AS_FAQ_BUTTON_KEY' => 'C', 'LBL_CONVERT_AS_FAQ_BUTTON_LABEL' => 'Convert As FAQ', 'Attachment' => 'Attachment', 'LBL_COMMENT_INFORMATION' => 'Comment Information', 'Big Problem' => 'Big Problem', 'Small Problem' => 'Small Problem', 'Other Problem' => 'Other Problem', 'Low' => 'Low', 'Normal' => 'Normal', 'High' => 'High', 'Urgent' => 'Urgent', 'Minor' => 'Minor', 'Major' => 'Major', 'Feature' => 'Feature', 'Critical' => 'Critical', 'Open' => 'Open', 'In Progress' => 'In Progress', 'Wait For Response' => 'Wait For Response', 'Closed' => 'Closed', 'Hi' => 'Hi', 'Dear' => 'Dear', 'LBL_PORTAL_BODY_MAILINFO' => 'The Ticket is', 'LBL_DETAIL' => 'the details are: ', 'LBL_REGARDS' => 'Regards', 'LBL_TEAM' => 'Help Desk Team', 'LBL_TICKET_DETAILS' => 'Ticket Details', 'created' => 'created', 'replied' => 'replied', 'reply' => 'There is a reply to', 'customer_portal' => 'in the "Customer Portal" at vtiger.', 'link' => 'You can use the following link to view the replies made: ', 'Thanks' => 'Thanks', 'Support_team' => 'vtiger Support Team', 'The comments are' => 'The comments are', 'Ticket Title' => 'Ticket Title', 'Re' => 'Re :', 'LBL_STATUS_CLOSED' => 'Closed', 'LBL_STATUS_UPDATE' => 'Ticket status is updated as', 'LBL_COULDNOT_CLOSED' => 'Ticket could not be', 'LBL_CUSTOMER_COMMENTS' => 'Customer has provided the following additional information to your reply: ', 'LBL_RESPOND' => 'Kindly respond to above ticket at the earliest.', 'LBL_SUPPORT_ADMIN' => 'Support Administrator', 'LBL_RESPONDTO_TICKETID' => 'Respond to Ticket ID', 'LBL_CUSTOMER_PORTAL' => 'in Customer Portal - URGENT', 'LBL_LOGIN_DETAILS' => 'Following are your Customer Portal login details: ', 'LBL_MAIL_COULDNOT_SENT' => 'Mail could not be sent', 'LBL_USERNAME' => 'User Name: ', 'LBL_PASSWORD' => 'Password: ', 'LBL_SUBJECT_PORTAL_LOGIN_DETAILS' => 'Regarding your Customer Portal login details', 'LBL_GIVE_MAILID' => 'Please give your email address', 'LBL_CHECK_MAILID' => 'Please check your email address for the Customer Portal', 'LBL_LOGIN_REVOKED' => 'Your login is revoked. Please contact your admin.', 'LBL_MAIL_SENT' => 'Email has been sent to your email address with the Customer Portal login details', 'LBL_ALTBODY' => 'This is the body in plain text for non-HTML mail clients', 'Ticket No' => 'Ticket No.', 'Hours' => 'Hours', 'Days' => 'Days', 'From Portal' => 'From Portal', 'HelpDesk ID' => 'Trouble Tickets ID', ); ?>