33 lines
1.3 KiB
PHP
33 lines
1.3 KiB
PHP
<?php
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/*+**********************************************************************************
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* The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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************************************************************************************/
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include_once dirname(__FILE__) . '/../Alert.php';
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/** Pending Ticket Alert */
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class Mobile_WS_AlertModel_PendingTicketsOfMine extends Mobile_WS_AlertModel {
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function __construct() {
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parent::__construct();
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$this->name = 'Pending Ticket Alert';
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$this->moduleName = 'HelpDesk';
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$this->refreshRate= 1 * (24* 60 * 60); // 1 day
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$this->description='Alert sent when ticket assigned is not yet closed';
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}
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function query() {
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$sql = "SELECT crmid FROM vtiger_troubletickets INNER JOIN
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vtiger_crmentity ON vtiger_crmentity.crmid=vtiger_troubletickets.ticketid
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WHERE vtiger_crmentity.deleted=0 AND vtiger_crmentity.smownerid=? AND
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vtiger_troubletickets.status <> 'Closed'";
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return $sql;
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}
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function queryParameters() {
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return array($this->getUser()->id);
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}
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} |