42 lines
1.6 KiB
Markdown
42 lines
1.6 KiB
Markdown
|
---
|
||
|
|
description: Recover your Docker Hub account
|
||
|
|
keywords: Docker, docker, registry, security, Docker Hub, authentication, two-factor authentication
|
||
|
|
title: Recover your Docker Hub account
|
||
|
|
---
|
||
|
|
|
||
|
|
If you have lost your two-factor authentication device and need to access your
|
||
|
|
Docker Hub account, you can gain access to your account using your two-factor
|
||
|
|
authentication recovery code.
|
||
|
|
|
||
|
|
## Prerequisites
|
||
|
|
|
||
|
|
Two-factor authentication is enabled on your Docker Hub account and you have
|
||
|
|
your two-factor authentication recovery code.
|
||
|
|
|
||
|
|
> If you lose both your 2FA authentication device and recovery code, you may
|
||
|
|
> not be able to recover your account.
|
||
|
|
{: .important }
|
||
|
|
|
||
|
|
## Recover your Docker Hub account with a recovery code
|
||
|
|
|
||
|
|
Go through the login process on Docker Hub. When you're asked to enter your
|
||
|
|
two-factor authentication code, click **I've lost my authentication device**.
|
||
|
|
|
||
|
|
{:width="250px"}
|
||
|
|
|
||
|
|
On the next screen, click "I have my recovery code".
|
||
|
|
|
||
|
|
{:width="250px"}
|
||
|
|
|
||
|
|
Enter your recovery code.
|
||
|
|
|
||
|
|
{:width="250px"}
|
||
|
|
|
||
|
|
Once you have used your recovery code, you will have to re-enable two-factor
|
||
|
|
authentication. See [Enabling two-factor authentication on Docker Hub](/docker-hub/2fa).
|
||
|
|
|
||
|
|
## Alternative recovery methods
|
||
|
|
|
||
|
|
If you have lost access to both your two-factor authentication application and
|
||
|
|
your recovery code, send an email to [Docker Hub Support](mailto:hub-support@docker.com) from the primary email associated with your Docker ID for recovery instructions.
|