diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md
index cb73142c3..2cf5061c2 100644
--- a/.github/ISSUE_TEMPLATE.md
+++ b/.github/ISSUE_TEMPLATE.md
@@ -1,8 +1,13 @@
+_Read these instructions before submitting_
+
 **DELETE THIS TEMPLATE BEFORE SUBMITTING**
 
 _Only use Github issues to report bugs or feature requests, see
 https://www.packer.io/community.html_
 
+Specifically we _don't accept_ issues for:
+- _Timeout waiting for SSH/WinRM_ - Unless there is evidence pointing towards a bug in packer. e.g it works with a previous version, or you can manually connect with the same credentials, etc. Ask on the mailing list if you are unsure.
+
 If you are planning to open a pull-request just open the pull-request instead of making an issue first.
 
 FOR FEATURES: