308 lines
11 KiB
Plaintext
308 lines
11 KiB
Plaintext
English French Notes Complete/Exclude
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Contact Made by
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Source of Contact
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Source(s) of Contact (after 9/1/97)
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Location of Event
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Treatment Status
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Refer Contact to
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Congressional Contact
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Date Sent
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Date Due
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Serv/Sect Involved
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Section/Discipline Involved
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Discipline
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Issue Text
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QM Involvement
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Resolution Comments
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Date Resolved
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Code Status
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Code Definition
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Referred to SEAT
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Level of Satisfaction
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Persian Gulf Service?
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Issue Code Name
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Internal Appeal
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New Patient Representative report of contact entered
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QAC-
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*** The Patient Rep record associated with this alert
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*** has been
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. No response needed, killing alert.
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*** You have an unsent response to this alert. ***
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Alert action
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Enter (R)espond to enter your response to this alert.
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Enter (I)gnore to save this alert for a later response.
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Enter (D)elete to delete this alert without a response.
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Enter (P)rint to print the report of contact.
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Enter one of the codes listed above.
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Ignore
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*** You have timed out while entering a response. ***
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*** The text can be recovered if you re-enter the alert. ***
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*** If not, it will be automatically purged in two weeks. ***
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Saving your response, please wait . . .
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Patient Rep resolution comments update
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*** End of response ***
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Patient Rep response by
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Patient Rep Alert
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VA Alert on Report of Contact
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Select CONTACT NUMBER:
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QAC EDIT
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Select REFER CONTACT TO:
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Enter (S)end to generate a new alert.
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Enter (K)ill to kill a pre-existing alert.
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Enter a code from the list above.
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Entries in the REFER CONTACT TO field:
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Using this option does not purge the records archived.
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At the device prompt, save the output to a file,
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capture the output for a word processing package,
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or send it to a printer for a hard copy report.
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Archived Patient Rep Contact Records
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Issue Totals by Location
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Total Issues for Division:
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Total Issues for Location:
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Issue Code
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Issue Codes can no longer be entered or edited.
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Only National Issue Codes are valid.
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The Issue Code list will be periodically evaluated and updated.
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Select ISSUE CODE:
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Only 999 issue codes allowed per heading! Select a different heading.
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' as a new Contact Issue Code
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The data from the SERVICES INVOLVED multiple (745.1,15->
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745.115,.01, a pointer to the NATIONAL SERVICE file [#730])
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will be moved to the SERV/SECT INVOLVED multiple (745.1,21->
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745.121,1->745.1211,.01, a pointer to the SERVICE/SECTION file
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[#49]). The conversion may be run multiple times without adverse
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effects on the database. The SERVICES INVOLVED will be duplicated
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for each ISSUE CODE. A report will be printed showing any
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conversion problems/issues. It is recommended that you queue
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this report. If you wish to run this conversion/report at a
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later time, enter 'DO ^QACCONV0' at the M programmer prompt.
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Patient Representative Service Conversion
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No conversion problems found.
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Contact Number:
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* No Issue Codes found, cannot convert services.
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* No Serv/Sect's for National Serv '
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Multiple Serv/Sect's for National Serv '
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Service Conversion Report
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* - indicates data not converted
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Customer Service Standards Totals
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Select report format:
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Report Format (D)etailed or (S)ummary:
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for detailed or
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for summary.
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Do you want to print this report for just one Discipline?
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Enter 'YES' if you prefer to print this report for one specific Discipline.
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Enter 'Yes' if you prefer to print this report for one Service/Discipline.
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Total for Service/Discipline:
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Total for Discipline:
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NUMBER OF
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CUSTOMER SERVICE STANDARD
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Enter the Discipline as a two letter abbreviation:
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Not a valid Discipline, choose from:
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Enter the Service/Discipline:
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Not a valid service/discipline. Try again.
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For all Divisions
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Totals for all Divisions:
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This option purges all Patient Rep contact records with Dates of Contact
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that fall within the date range you select.
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Once these records are purged, they cannot be recovered!
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Please answer Y(es) or (N)o
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Select the date range to purge.
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*** Beginning date must be today or earlier !! ***
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Should I continue with the purge
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No records purged!
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Purge selected Patient Representative contact records
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Deletion request queued.
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Discipline
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No Discipline selected.
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Patient Rep
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No data found for the date range selected!
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Issues for Division:
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Total Issues for
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Issue Report for
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Would you like this report for one
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Enter 'Y' if you want only one
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DISCIPLINE:
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Edit Patient Representative Contact
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Persian Gulf War?:
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Previously Entered Issue Codes:
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None!
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Report by Employee
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Enter an Employee Name or <CR> for ALL:
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INVALID NAME...RE-ENTER NAME!
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EMPLOYEE SELECTION NOT FOUND...<CR> to Continue
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Is the above Employee the correct one? <Y>
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PLEASE ENTER 'Y' or 'N'...<CR> to Continue
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Select one of the above:
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MUST SELECT A NUMBER FROM 1-
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...<CR> to Continue
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* * * NO DATA TO PRINT * * *
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NON-DIVISIONAL
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Unknown Employee
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Contact #
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Serv/Sect or Discipline
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Staff Courtesy^Timeliness^One Provider^Decisions^Emotional Needs^Coordination of Care^Patient Education^Family Involvement^Physical Comfort^Transitions
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The Customer Service Standard file (#745.6) has been altered locally.
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This file is pointed to by the Issue Code file (#745.2).
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Before installation these pointers should be updated.
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Current Customer Service Standards MUST be:
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^QA(745.6,1,0) = 1^Staff Courtesy
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^QA(745.6,3,0) = 3^One Provider
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^QA(745.6,5,0) = 5^Emotional Needs
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^QA(745.6,6,0) = 6^Coordination of Care
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^QA(745.6,7,0) = 7^Patient Education
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^QA(745.6,8,0) = 8^Family Involvement
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^QA(745.6,9,0) = 9^Physical Comfort
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Patch 17 will overwrite your data - editing of this file is not permitted.
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Installation of the patch will create changes in this file.
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Do you want to continue with this installation
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Installing this patch will overwrite the data in your file 745.6. Proceed?
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Installation stopped, global destroyed.
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Your database has Issue Codes that duplicate those exported with this patch.
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After installing this patch the following Issue Codes will refer to
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the new codes.
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Installing this patch will change the entry in your file 745.2. Proceed?
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QAC*2.0*17
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Select A, M, or F
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Enter A for All Issues, M for all issues for Male patients, or F for all issues for Female patients.
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Patient Rep Issue Totals
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Total Issues by Division:
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Select the key you want to allocate/deallocate:
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QACKEY ADD
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QACKEY DEL
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Checking for current holders of the
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Type a '?' to list their names.
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Select PATIENT REPRESENTATIVE:
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*** No Patient Reps. selected !! ***
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Allocate / Deallocate
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Please answer Y(es) or N(o)
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Allocating key:
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Deallocating key:
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Enter the name of a Patient Representative to add to the list.
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Enter a minus (-) Patient Representative name to remove a name
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from the list.
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Patient Reps. selected for key ALLOCATION:
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Patient Reps. selected for key DEALLOCATION:
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QACKEY
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Routine collects data from local Patient Rep file for rollup
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QAC MAIL
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QACERROR(
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ERROR MSG FROM PATIENT REP DATABASE ROLLUP - PATCH QAC*2*4
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XXX@Q-PSS.MED.VA.GOV
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QAC ROC LIST:
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This option will run the Patient Representative data roll-up
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for one month.
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Valid date not entered - exiting.
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Invalid Date
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Would you like only a part of
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if to limit the date range,
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if you want the whole month.
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Enter the number of the earliest day.
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Enter the number of the last day.
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End date must be later than beginning date.
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No Contacts for this date range.
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Number of records transmitted to the national database -
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End of Manual Rollup Option.
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MANUAL ROLLUP STATUS
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Manual Rollup for
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Total number of records sent:
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QACMSG(
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**** Installation of this patch requires that domain
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be defined.
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Refer to patch XM*999*133 for domain definition information.
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<Patch QAC*2.0*4 installation aborted!>
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No Patient Involved
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Enter Date of Contact:
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Enter Patient Name
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Enter New Patient Representative Contact
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Patient SSN:
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Patient DOB:
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Patient Sex:
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Eligibility Status:
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Patient Category:
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Persian Gulf War?:
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Last ROC for
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There are no open Contacts on patient
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Would you like to edit open ROC(s) at this time
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Edit an open Report of Contact on
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Enter the list number of your selection.
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****Returning to 'Enter New Contact' session.****
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This is the date the Patient Representative was initially contacted.
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Enter a date no later than TODAY.
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Issue Code(s):
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Enter your Division:
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Choose the number of your division.
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Enter a new Service/Discipline:
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Service/Discipline must point to a Discipline.
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No Discipline entered - deleting Service/Discipline.
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Enter office or name:
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Select the date range you want to print.
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*** No data found for this patient and time frame ***
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Patient Name with Brief Data
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DIAGNOSIS / CARE / PREVENTION
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PURPOSE/SIDE EFFECTS OF MEDICATION
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Diagnosis / care / prevention
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Purpose/side effects of medication
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Staff Courtesy^Access/Timeliness^One Provider^Decisions/Preferences^Emotional Needs^Coordination of Care^Patient Education^Family Involvement^Physical Comfort^Transitions
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Select records by
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Enter 'C' to select records by contact number.
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Enter 'D' to select all records over a date range.
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Choose the method of record selection.
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No records found within this date range.
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Contact Inquiry
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Enter the Contact you wish to generate:
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Do you want the Resolution Text included
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Report of Contact
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** This information is not for the Patient Record **
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Source of Contact:
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Ward Visit
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Internet
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Refer To:
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Issue Text:
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Resolution:
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Report of Contact continued
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Long Term Psych
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Extended/Intermediate Care
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1 Contact made by (#C)
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2 Issue Headers (#I)
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5 Service (Old field - Service field de-activated 10/97 - #I)
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8 Contact Source (#C)
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9 Treatment Status (#C)
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10 Treatment Status (#I)
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Print Spreadsheet Totals for:
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Select the number or item you want totalled.
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#I means total is by Issues. #C means total is by Contacts.
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or <RET> to exit.
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Spreadsheet Report
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Contact Made by
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Source of Contact
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Contact Numbers by Treatment Status
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Issue Code by Treatment Status
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Issue Code
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Patient Rep Service Spreadsheet
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Sex
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Issue Code Heading
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Patient Care
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Courtesy
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Compliments
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Environment
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Information/Assistance
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Medical Records
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Personal Property
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Access/Timeliness
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Staff courtesy
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One Provider
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Decisions/Preferences
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Emotional Needs
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Physical Comfort
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Coordination of Care
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Transitions
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Family Involvement
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Risk Management Complaints
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Regulation Issues
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Requests for Information
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#################### #################### ####################
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#################### #################### ####################
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#################### #################### ####################
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#################### #################### ####################
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#################### #################### ####################
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