159 lines
6.4 KiB
PHP
159 lines
6.4 KiB
PHP
<?php
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/*+********************************************************************************
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* The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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********************************************************************************/
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require_once('Smarty_setup.php');
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require_once('include/utils/utils.php');
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require_once('user_privileges/default_module_view.php');
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$focus = CRMEntity::getInstance($currentModule);
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if(isset($_REQUEST['record']) && isset($_REQUEST['record']))
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{
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$focus->retrieve_entity_info($_REQUEST['record'],"HelpDesk");
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$focus->name=$focus->column_fields['ticket_title'];
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}
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if(isset($_REQUEST['isDuplicate']) && $_REQUEST['isDuplicate'] == 'true')
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{
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$focus->id = "";
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}
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//Added code for Error display in sending mail to assigned to user when ticket is created or updated.
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if($_REQUEST['mail_error'] != '')
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{
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require_once("modules/Emails/mail.php");
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$ticket_owner = getUserFullName($focus->column_fields['assigned_user_id']);
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$error_msg = strip_tags(parseEmailErrorString($_REQUEST['mail_error']));
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$error_msg = $app_strings['LBL_MAIL_NOT_SENT_TO_USER']. ' ' . $ticket_owner. '. ' .$app_strings['LBL_PLS_CHECK_EMAIL_N_SERVER'];
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echo $mod_strings['LBL_MAIL_SEND_STATUS'].' <b><font class="warning">'.$error_msg.'</font></b>';
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}
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global $app_strings;
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global $mod_strings;
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global $currentModule, $singlepane_view;
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global $theme;
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$theme_path="themes/".$theme."/";
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$image_path=$theme_path."images/";
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$smarty = new vtigerCRM_Smarty;
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$smarty->assign("MOD", $mod_strings);
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$smarty->assign("APP", $app_strings);
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$focus->id = $_REQUEST['record'];
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if (isset($focus->name)) $smarty->assign("NAME", $focus->name);
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else $smarty->assign("NAME", "");
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$smarty->assign("BLOCKS", getBlocks($currentModule,"detail_view",'',$focus->column_fields));
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$smarty->assign("TICKETID", vtlib_purify($_REQUEST['record']));
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$smarty->assign("CUSTOMFIELD", $cust_fld);
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$smarty->assign("SINGLE_MOD", 'HelpDesk');
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$category = getParentTab();
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$smarty->assign("CATEGORY",$category);
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$smarty->assign("UPDATEINFO",updateInfo($_REQUEST['record']));
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if(isPermitted("HelpDesk","EditView",$_REQUEST['record']) == 'yes')
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$smarty->assign("EDIT_DUPLICATE","permitted");
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if(isPermitted("HelpDesk","Delete",$_REQUEST['record']) == 'yes')
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$smarty->assign("DELETE","permitted");
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//Added button for Convert the ticket to FAQ
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if(isPermitted("Faq","EditView",'') == 'yes')
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$smarty->assign("CONVERTASFAQ","permitted");
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$smarty->assign("THEME", $theme);
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$smarty->assign("IMAGE_PATH", $image_path);
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$smarty->assign("PRINT_URL", "phprint.php?jt=".session_id().$GLOBALS['request_string']);
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// Module Sequence Numbering
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$mod_seq_field = getModuleSequenceField($currentModule);
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if ($mod_seq_field != null) {
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$mod_seq_id = $focus->column_fields[$mod_seq_field['name']];
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} else {
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$mod_seq_id = $focus->id;
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}
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$smarty->assign('MOD_SEQ_ID', $mod_seq_id);
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// END
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$smarty->assign("ID", vtlib_purify($_REQUEST['record']));
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if(isPermitted("HelpDesk","Merge",'') == 'yes')
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{
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global $current_user;
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require("user_privileges/user_privileges_".$current_user->id.".php");
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require_once('include/utils/UserInfoUtil.php');
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$wordTemplateResult = fetchWordTemplateList("HelpDesk");
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$tempCount = $adb->num_rows($wordTemplateResult);
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$tempVal = $adb->fetch_array($wordTemplateResult);
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for($templateCount=0;$templateCount<$tempCount;$templateCount++)
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{
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$optionString[$tempVal["templateid"]]=$tempVal["filename"];
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$tempVal = $adb->fetch_array($wordTemplateResult);
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}
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if($is_admin)
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$smarty->assign("MERGEBUTTON","permitted");
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elseif($tempCount >0)
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$smarty->assign("MERGEBUTTON","permitted");
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$smarty->assign("TEMPLATECOUNT",$tempCount);
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$smarty->assign("WORDTEMPLATEOPTIONS",$app_strings['LBL_SELECT_TEMPLATE_TO_MAIL_MERGE']);
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$smarty->assign("TOPTIONS",$optionString);
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}
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$check_button = Button_Check($module);
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$smarty->assign("CHECK", $check_button);
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$tabid = getTabid("HelpDesk");
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$validationData = getDBValidationData($focus->tab_name,$tabid);
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$data = split_validationdataArray($validationData);
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$smarty->assign("VALIDATION_DATA_FIELDNAME",$data['fieldname']);
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$smarty->assign("VALIDATION_DATA_FIELDDATATYPE",$data['datatype']);
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$smarty->assign("VALIDATION_DATA_FIELDLABEL",$data['fieldlabel']);
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//Added to display the ticket comments information
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$smarty->assign("COMMENT_BLOCK",$focus->getCommentInformation($_REQUEST['record']));
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$smarty->assign("MODULE",$currentModule);
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$smarty->assign("EDIT_PERMISSION",isPermitted($currentModule,'EditView',$_REQUEST['record']));
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$smarty->assign("IS_REL_LIST",isPresentRelatedLists($currentModule));
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$smarty->assign("TODO_PERMISSION",CheckFieldPermission('parent_id','Calendar'));
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$smarty->assign("EVENT_PERMISSION",CheckFieldPermission('parent_id','Events'));
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if($singlepane_view == 'true')
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{
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$related_array = getRelatedLists($currentModule,$focus);
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$smarty->assign("RELATEDLISTS", $related_array);
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require_once('include/ListView/RelatedListViewSession.php');
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if(!empty($_REQUEST['selected_header']) && !empty($_REQUEST['relation_id'])) {
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RelatedListViewSession::addRelatedModuleToSession(vtlib_purify($_REQUEST['relation_id']),
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vtlib_purify($_REQUEST['selected_header']));
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}
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$open_related_modules = RelatedListViewSession::getRelatedModulesFromSession();
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$smarty->assign("SELECTEDHEADERS", $open_related_modules);
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}
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if(PerformancePrefs::getBoolean('DETAILVIEW_RECORD_NAVIGATION', true) && isset($_SESSION[$currentModule.'_listquery'])){
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$recordNavigationInfo = ListViewSession::getListViewNavigation($focus->id);
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VT_detailViewNavigation($smarty,$recordNavigationInfo,$focus->id);
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}
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$smarty->assign("SinglePane_View", $singlepane_view);
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// Record Change Notification
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$focus->markAsViewed($current_user->id);
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// END
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// Gather the custom link information to display
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include_once('vtlib/Vtiger/Link.php');
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$customlink_params = Array('MODULE'=>$currentModule, 'RECORD'=>$focus->id, 'ACTION'=>vtlib_purify($_REQUEST['action']));
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$smarty->assign('CUSTOM_LINKS', Vtiger_Link::getAllByType(getTabid($currentModule), Array('DETAILVIEWBASIC','DETAILVIEW','DETAILVIEWWIDGET'), $customlink_params));
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// END
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$smarty->assign('DETAILVIEW_AJAX_EDIT', PerformancePrefs::getBoolean('DETAILVIEW_AJAX_EDIT', true));
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$smarty->display("DetailView.tpl");
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?>
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