168 lines
6.3 KiB
PHP

<?php
/*+********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
********************************************************************************/
$mod_strings = array(
'LBL_MODULE_NAME' => 'Trouble Tickets',
'LBL_GROUP' => 'Group',
'LBL_ACCOUNT_NAME' => 'Organisation Name',
'LBL_CONTACT_NAME' => 'Contact Name',
'LBL_SUBJECT' => 'Subject: ',
'LBL_NEW_FORM_TITLE' => 'New Ticket',
'LBL_DESCRIPTION' => 'Description',
'NTC_DELETE_CONFIRMATION' => 'Are you sure you want to delete this record?',
'LBL_CUSTOM_FIELD_SETTINGS' => 'Custom Field Settings:',
'LBL_PICKLIST_FIELD_SETTINGS' => 'Picklist Field Settings:',
'Leads' => 'Lead',
'Accounts' => 'Organisation',
'Contacts' => 'Contact',
'Opportunities' => 'Opportunity',
'LBL_CUSTOM_INFORMATION' => 'Custom Information',
'LBL_DESCRIPTION_INFORMATION' => 'Description Information',
'LBL_ACCOUNT' => 'Organisation',
'LBL_OPPURTUNITY' => 'Oppurtunity',
'LBL_PRODUCT' => 'Product',
'LBL_COLON' => ':',
'LBL_TICKET' => 'Ticket',
'LBL_CONTACT' => 'Contact',
'LBL_STATUS' => 'Status',
'LBL_ASSIGNED_TO' => 'Assigned To',
'LBL_FAQ' => 'FAQ',
'LBL_VIEW_FAQS' => 'View FAQs',
'LBL_ADD_FAQS' => 'Add FAQs',
'LBL_FAQ_CATEGORIES' => 'FAQ Categories',
'LBL_PRIORITY' => 'Priority',
'LBL_CATEGORY' => 'Category',
'LBL_ANSWER' => 'Answer',
'LBL_COMMENTS' => 'COMMENTS',
'LBL_AUTHOR' => 'Author',
'LBL_QUESTION' => 'Question',
'LBL_ATTACHMENTS' => 'Attachments',
'LBL_NEW_ATTACHMENT' => 'New Attachment',
'LBL_SEND_MAIL' => 'Send Mail',
'LBL_CREATED_DATE' => 'Created Date',
'LBL_IS' => 'is',
'LBL_IS_NOT' => 'is not',
'LBL_IS_BEFORE' => 'is before',
'LBL_IS_AFTER' => 'is after',
'LBL_STATISTICS' => 'Statistics',
'LBL_TICKET_ID' => 'Ticket Id',
'LBL_MY_TICKETS' => 'My Tickets',
'LBL_MY_FAQ' => 'My FAQs',
'LBL_ESTIMATED_FINISHING_TIME' => 'Estimated Finishing Time',
'LBL_SELECT_TICKET' => 'Select Ticket',
'LBL_CHANGE_OWNER' => 'Change Owner',
'LBL_CHANGE_STATUS' => 'Change Status',
'LBL_TICKET_TITLE' => 'Title',
'LBL_TICKET_DESCRIPTION' => 'Description',
'LBL_TICKET_CATEGORY' => 'Category',
'LBL_TICKET_PRIORITY' => 'Priority',
'LBL_NEW_TICKET' => 'New Ticket',
'LBL_TICKET_INFORMATION' => 'Ticket Information',
'LBL_LIST_FORM_TITLE' => 'Tickets List',
'LBL_SEARCH_FORM_TITLE' => 'Ticket Search',
'LBL_CHOOSE_A_VIEW' => 'Choose a View...',
'LBL_ALL' => 'All',
'LBL_LOW' => 'Low',
'LBL_MEDIUM' => 'Medium',
'LBL_HIGH' => 'High',
'LBL_CRITICAL' => 'Critical',
'Assigned To' => 'Assigned To',
'Contact Name' => 'Contact Name',
'Priority' => 'Priority',
'Status' => 'Status',
'Category' => 'Category',
'Update History' => 'Update History',
'Created Time' => 'Created Time',
'Modified Time' => 'Modified Time',
'Title' => 'Title',
'Description' => 'Description',
'LBL_TICKET_CUMULATIVE_STATISTICS' => 'Ticket Cumulative Statistics:',
'LBL_CASE_TOPIC' => 'Case Topic',
'LBL_OPEN' => 'Open',
'LBL_CLOSED' => 'Closed',
'LBL_TOTAL' => 'Total',
'LBL_TICKET_HISTORY' => 'Ticket History',
'LBL_CATEGORIES' => 'Categories',
'LBL_PRIORITIES' => 'Priorities',
'LBL_SUPPORTERS' => 'Supporters',
'LBL_TICKET_RESOLUTION' => 'Solution Information',
'Solution' => 'Solution',
'Add Comment' => 'Add Comment',
'LBL_ADD_COMMENT' => 'Add Comment',
'Ticket ID' => 'Ticket ID',
'Subject' => 'Subject',
'Severity' => 'Severity',
'Product Name' => 'Product Name',
'Related To' => 'Related To',
'LBL_MORE' => 'More',
'LBL_TICKETS' => 'Tickets',
'LBL_CUMULATIVE_STATISTICS' => 'Cumulative Statistics',
'LBL_CONVERT_AS_FAQ_BUTTON_TITLE' => 'Convert As FAQ',
'LBL_CONVERT_AS_FAQ_BUTTON_KEY' => 'C',
'LBL_CONVERT_AS_FAQ_BUTTON_LABEL' => 'Convert As FAQ',
'Attachment' => 'Attachment',
'LBL_COMMENT_INFORMATION' => 'Comment Information',
'Big Problem' => 'Big Problem',
'Small Problem' => 'Small Problem',
'Other Problem' => 'Other Problem',
'Low' => 'Low',
'Normal' => 'Normal',
'High' => 'High',
'Urgent' => 'Urgent',
'Minor' => 'Minor',
'Major' => 'Major',
'Feature' => 'Feature',
'Critical' => 'Critical',
'Open' => 'Open',
'In Progress' => 'In Progress',
'Wait For Response' => 'Wait For Response',
'Closed' => 'Closed',
'Hi' => 'Hi',
'Dear' => 'Dear',
'LBL_PORTAL_BODY_MAILINFO' => 'The Ticket is',
'LBL_DETAIL' => 'the details are: ',
'LBL_REGARDS' => 'Regards',
'LBL_TEAM' => 'Help Desk Team',
'LBL_TICKET_DETAILS' => 'Ticket Details',
'created' => 'created',
'replied' => 'replied',
'reply' => 'There is a reply to',
'customer_portal' => 'in the "Customer Portal" at vtiger.',
'link' => 'You can use the following link to view the replies made: ',
'Thanks' => 'Thanks',
'Support_team' => 'vtiger Support Team',
'The comments are' => 'The comments are',
'Ticket Title' => 'Ticket Title',
'Re' => 'Re :',
'LBL_STATUS_CLOSED' => 'Closed',
'LBL_STATUS_UPDATE' => 'Ticket status is updated as',
'LBL_COULDNOT_CLOSED' => 'Ticket could not be',
'LBL_CUSTOMER_COMMENTS' => 'Customer has provided the following additional information to your reply: ',
'LBL_RESPOND' => 'Kindly respond to above ticket at the earliest.',
'LBL_SUPPORT_ADMIN' => 'Support Administrator',
'LBL_RESPONDTO_TICKETID' => 'Respond to Ticket ID',
'LBL_CUSTOMER_PORTAL' => 'in Customer Portal - URGENT',
'LBL_LOGIN_DETAILS' => 'Following are your Customer Portal login details: ',
'LBL_MAIL_COULDNOT_SENT' => 'Mail could not be sent',
'LBL_USERNAME' => 'User Name: ',
'LBL_PASSWORD' => 'Password: ',
'LBL_SUBJECT_PORTAL_LOGIN_DETAILS' => 'Regarding your Customer Portal login details',
'LBL_GIVE_MAILID' => 'Please give your email address',
'LBL_CHECK_MAILID' => 'Please check your email address for the Customer Portal',
'LBL_LOGIN_REVOKED' => 'Your login is revoked. Please contact your admin.',
'LBL_MAIL_SENT' => 'Email has been sent to your email address with the Customer Portal login details',
'LBL_ALTBODY' => 'This is the body in plain text for non-HTML mail clients',
'Ticket No' => 'Ticket No.',
'Hours' => 'Hours',
'Days' => 'Days',
'From Portal' => 'From Portal',
'HelpDesk ID' => 'Trouble Tickets ID',
);
?>