42 lines
1.6 KiB
Markdown
42 lines
1.6 KiB
Markdown
---
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description: Recover your Docker Hub account
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keywords: Docker, docker, registry, security, Docker Hub, authentication, two-factor authentication
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title: Recover your Docker Hub account
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---
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If you have lost your two-factor authentication device and need to access your
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Docker Hub account, you can gain access to your account using your two-factor
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authentication recovery code.
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## Prerequisites
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Two-factor authentication is enabled on your Docker Hub account and you have
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your two-factor authentication recovery code.
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> If you lose both your 2FA authentication device and recovery code, you may
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> not be able to recover your account.
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{: .important }
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## Recover your Docker Hub account with a recovery code
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Go through the login process on Docker Hub. When you're asked to enter your
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two-factor authentication code, click **I've lost my authentication device**.
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{:width="250px"}
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On the next screen, click "I have my recovery code".
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{:width="250px"}
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Enter your recovery code.
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{:width="250px"}
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Once you have used your recovery code, you will have to re-enable two-factor
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authentication. See [Enabling two-factor authentication on Docker Hub](/docker-hub/2fa).
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## Alternative recovery methods
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If you have lost access to both your two-factor authentication application and
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your recovery code, send an email to [Docker Hub Support](mailto:hub-support@docker.com) from the primary email associated with your Docker ID for recovery instructions.
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